Showing posts with label customer feedback. Show all posts
Showing posts with label customer feedback. Show all posts

Sunday, April 4, 2010

The Postman Always Rings Twice - 'Cause He's A Customer

In business for 15 years now Antiqueswest.com is constantly surprised by the extent of its own reach.

We've sold a lot of cool antiques in that time and managed to reunite a great many old items with the descendants of their original owners. We really like that.

But as a result of this constant interaction with folks who like the same old stuff we do, we find that that the once great circle of collectors and buyers is tightening somewhat.

This was borne out recently when a replacement mailman came to our door for a delivery and promptly said: "You're the antique guy."

He got that part right and I said so. That's when he said: "I've bought a bunch of things from you."

He gave me his card and I recognized him from his email address, of all things.

"Nice to finally meet you," he says, before climbing back into his truck and running off to complete his rounds.

And there you have it. Our customers are everywhere - and neither sleet, nor hail, nor dark of night will deter them from their collecting ways.

Thursday, March 11, 2010

Antiqueswest Fan Mail: Another Friend Made

Sounds kinda corny but we don't care.

Our customers frequently become friends and Antiqueswest "Regulars" and that's precisely what we're shooting for here.

Got this note today from the proud new owner of a Lionel Hellgate bridge:

"Hello, J.D.
The Lionel #300 Hellgate Bridge has arrived!
Wow! It looks awesome! Thank you for packing it up so well. I really appreciate that. It made the trip in perfect condition.
It was a pleasure to do business with you, and I can't thank you enough for making this little gem available.
Sincerely, Marty
"

Now that's what we want to hear! Thank you, Marty!